Welcome to Fit Wetsuit Shop (“we”, “us”, or “our”). As fellow water sports enthusiasts, we value your trust and are committed to protecting your personal information with the same care we put into crafting our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fitwetsuitshop.com.

1. Information We Collect

We collect information to provide better services to all our customers:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our payment gateways), and phone number.
  • Device Information: We automatically collect IP addresses, browser type, operating system, and other technical details when you interact with our site.
  • Usage Data: Information about how you use our website, including pages visited, time spent, and products viewed.
  • Communication Data: Records of any correspondence when you contact our customer support.

2. How We Use Your Information

Your information helps us provide the best possible service:

  • Process and fulfill your orders for water sports gear
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Send order confirmations, shipping notifications, and service messages
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Data Sharing and Disclosure

We treat your data like we’d want ours treated:

  • Service Providers: We share necessary information with trusted third parties who assist with payment processing (PayPal, credit card processors), shipping carriers, and IT services.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • 256-bit SSL encryption for all data transfers
  • PCI-DSS compliant payment processing
  • Regular security audits of our systems
  • Limited access to personal data within our organization

While we implement these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

You have control over your personal information:

  • Access: You may request details of the personal information we hold about you.
  • Correction: You may update or correct your account information through your profile or by contacting us.
  • Deletion: You may request deletion of your personal data, subject to legal retention requirements.
  • Opt-Out: You may unsubscribe from marketing communications at any time using the link in our emails.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for site functionality, like maintaining your shopping cart.
  • Analytics Cookies: Help us understand how visitors use our site to improve performance.
  • Preference Cookies: Remember your preferences like language or region.

You can control cookies through your browser settings, but disabling some may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy occasionally.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact our team of real surfers who understand privacy concerns:

Fit Wetsuit Shop
2 Rockhampton Qld, ROLLESTON, AU 4702
Email: [email protected]
[Business Hours and Phone Number if applicable]