At Fit Wetsuit Shop, we’re passionate about water sports just like you, and we want you to be completely stoked with your purchase. If you’re not 100% satisfied, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • Item must include all tags and accessories
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Booties (worn in water)
  • Foil Accessories (safety-critical equipment)
  • Bolts and Bits (small hardware components)
  • Any items that show signs of use or have been installed

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item – Securely pack the item in its original packaging with all accessories and tags included.
  4. Ship Your Return – Send the package to our returns center at:
    Fit Wetsuit Shop Returns
    2 Rockhampton Qld
    ROLLESTON, AU 4702
    We recommend using a trackable shipping service as you are responsible for return shipping costs.
  5. Wait for Processing – Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund/exchange.

Refund Information

If your return is approved:

  • Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item
  • Shipping costs are non-refundable
  • If you chose free shipping, the original shipping cost will be deducted from your refund
  • For exchanges, we’ll ship the replacement item once we receive your return (additional shipping charges may apply)

Return Request Template

To make your return request as smooth as possible, please include the following information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Fit Wetsuit Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name, Size, Color, etc.]

Reason for return/exchange: [Please provide details]

Preferred resolution: [Refund/Exchange for [specific product if exchanging]]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside Australia:

  • You are responsible for return shipping costs and any applicable customs fees
  • We cannot refund original shipping costs for international orders
  • Please clearly mark the package as “RETURNED GOODS” to avoid customs charges

If you have any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team – we’re fellow water sports enthusiasts who are here to help!

Email: [email protected]