Welcome to Fit Wetsuit Shop – your premier destination for water sports gear! We’re stoked you’re here and want to ensure you have the best experience with our products and services. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). Once your order is processed and shipped, you’ll receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

We offer two shipping options to get your gear to you:

Standard Shipping (A$12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Trackable service with regular updates

Free Shipping

  • Available for orders over A$50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

International Shipping

For our international customers:

  • All packages are marked with the appropriate customs declarations
  • You may be responsible for customs duties or taxes in your country
  • Original shipping costs cannot be refunded for international returns

Returns & Exchanges

We want you to be completely stoked with your purchase from Fit Wetsuit Shop. If you’re not 100% satisfied, our straightforward returns process makes it easy to get things right.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • All tags and accessories must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Booties (worn in water)
  • Foil Accessories (safety-critical equipment)
  • Bolts and Bits (small hardware components)
  • Any items showing signs of use or installation

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Details about the product you want to return
  • Reason for return/exchange

Step 2: Wait for Approval

Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.

Step 3: Package Your Item

Securely pack the item in its original packaging with all accessories and tags included.

Step 4: Ship Your Return

Send the package to our returns center at:

Fit Wetsuit Shop Returns
2 Rockhampton Qld
ROLLESTON, AU 4702

We recommend using a trackable shipping service as you are responsible for return shipping costs.

Step 5: Wait for Processing

Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund/exchange.

Return Request Template

To make your return request as smooth as possible, use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Fit Wetsuit Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name, Size, Color, etc.]

Reason for return/exchange: [Please provide details]

Preferred resolution: [Refund/Exchange for [specific product if exchanging]]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Information

If your return is approved:

  • Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item
  • Shipping costs are non-refundable
  • If you chose free shipping, the original shipping cost will be deducted from your refund
  • For exchanges, we’ll ship the replacement item once we receive your return (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Got Questions?

We’re fellow water sports enthusiasts who are here to help! If you have any questions about our shipping or returns policies, don’t hesitate to reach out to our friendly customer service team.

Email: [email protected]

Now get out there and catch some waves – we’ll take care of the rest!