Term and Conditions

Welcome to Fit Wetsuit Shop! We’re stoked you’re here. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our premium water sports gear. By accessing our site and making purchases, you agree to these terms. If you don’t agree, please refrain from using our services.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. We primarily serve water sports enthusiasts worldwide (excluding some Asian countries and remote areas).

1.2 Intellectual Property

All content on fitwetsuitshop.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by copyright laws. You may not:

• Reproduce, distribute, or modify any content without our written permission
• Use our branding or product names for commercial purposes
• Reverse engineer or copy our website’s functionality

2. Products and Services

2.1 Product Descriptions

We take pride in offering high-quality water sports equipment including:

• Bodyboards and accessories (Accessories Body, Boards Body, BodyBoards)
• Surfing gear (Accessories Surfing, Covers Shortboards/Longboards)
• Specialized equipment (Foil, Foil Accessories, Bolts and Bits)
• Protective gear (Booties, Covers)

We strive for accurate product descriptions but cannot guarantee colors will match exactly due to screen differences.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you and offer alternatives or a refund.

3. Orders and Payments

3.1 Placing Orders

By placing an order, you:

• Confirm all provided information is accurate
• Agree to pay the total amount including any applicable taxes
• Acknowledge that some items (like custom orders) may be non-refundable

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details.

3.3 Pricing

Prices are in AUD and subject to change without notice. We reserve the right to correct pricing errors.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

We offer:

• Standard Shipping (A$12.95): Via DHL/FedEx, delivered in 10-15 business days
• Free Shipping: For orders over A$50 via EMS, delivered in 15-25 business days

Delivery times are estimates and may vary due to customs processing.

4.3 International Orders

International customers are responsible for:

• Any customs duties or import taxes
• Providing accurate delivery information
• Understanding their country’s import regulations

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• Item is unused and in original condition
• Original packaging and tags are intact
• Proof of purchase is provided

5.2 Non-Returnable Items

For safety/hygiene reasons, these cannot be returned:

• Booties (worn in water)
• Foil Accessories
• Bolts and Bits
• Any installed/used items

5.3 Return Process

Contact us at [email protected] within 15 days to initiate a return. Include:

• Order number
• Product details
• Return reason

You’re responsible for return shipping costs unless the item is defective.

5.4 Refunds

Approved refunds will be processed within 5-10 business days to your original payment method. Original shipping costs are non-refundable.

6. User Responsibilities

• Provide accurate account and shipping information
• Use products as intended (misuse voids warranties)
• Check local laws regarding water sports equipment
• Inspect deliveries promptly and report issues within 48 hours
• Not resell our products as new if returned

7. Liability and Disclaimers

7.1 Product Use

Water sports involve inherent risks. We’re not liable for:

• Injuries from product use
• Improper equipment setup
• Weather/water conditions affecting performance

7.2 Website Use

We’re not responsible for:

• Temporary website unavailability
• Technical issues beyond our control
• Third-party content linked from our site

7.3 Maximum Liability

Our maximum liability is limited to the purchase price of the product in question.

8. Privacy and Data

Your privacy matters. See our separate Privacy Policy for details on how we handle your information.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by Queensland, Australia laws. Disputes will be resolved in Queensland courts.

11. Contact Us

For questions about these terms:

Email: [email protected]
Mail: Fit Wetsuit Shop, 2 Rockhampton Qld, ROLLESTON, AU 4702